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Wednesday, May 30, 2012

Volunteer Managers- Thoughtful on Thursdays.

A group of people involved in the management of volunteers have kicked off a movement called "Thoughtful Thursdays". These people are using Twitter to to share ideas on topics related to the  volunteer engagement.

Last week's theme was tools and ideas to measure impact with a blog post written by Emma_C_Shelter on measuring volunteer impact as the kick off..

Comments can be left on the blog or by adding the hashtag #ttvolmgrs, people can join the conversation viaTwitter.

To help measure Thoughtful Thursday, the organisers are asking if people to  spend a minute filling in what they hope is the world's shortest Survey Monkey as well.

See you at #ttvolmgrs!

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Tuesday, May 29, 2012

Tuesday Tech: You don't need Social Media

I recently did a training at a Conference. One of the other speakers on the Platform enthusiastically espoused the benefits of Facebook and how it would help people get younger volunteers.

I talked about all of the other things people would have to do to change their organisations like change.


I was a bit disheartened to hear at the end of the day, how many said their first action returning to their agency would be to set up a Facebook page. I can understand why. Going online and adding yourself to the Facebook maelstrom will take 20 minutes. Re designing your volunteer roles, restructuring your training and educating your current volunteers on how to welcome new ones is harder and takes more time.

But for most of them the Facebook page will "fail" without other key changes. Social Media is not a panacea. In fact for many organisations, it is a waste of time or distraction. Which is why I was glad to see this brilliant article on  Why-your company probably doesnt need a facebook page

Worth a read.
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Sunday, May 27, 2012

National Conference Chicago -Here we come!

It is three weeks until the US National Conference for Volunteering and Service in Chicago, Illinois. This will be my eleventh conference- have been there every year since 2002. It is one of the highlights of my calendar and I never get much sleep at it, trying to catch up with everybody while Tweeting and live blogging!!! Let us connect in some way. I am not having a display table this year as they have, frankly, got too pricey for me but you will find me in the Exhibit Hall a lot.

I have recently posted on May 17 on the NCVS Blog: Concentrate on People, Not Problems. Check it out and let me know what you think!

I am volunteering to present three sessions at the Conference:
  • Sunday June 17- Global Lesson for Fostering Vol. Engagement -as part of the Summit on Advanced Volunteer Engagement(SAVE) 
  • Monday June 18 Essential Leadership Skills   also part of SAVE
  • Tuesday June 19 Volunteer Management Toolkit - Session is sold out. Surprise, surprise- we had 185 people attend it last year. Shout out if you are attending it. Boring Hashtag: #NCVS2848 Last year's was better: #voltools Am going to use both.
Last year's Blog Posts:
See you soon!!

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Friday, May 25, 2012

Wow -look at us grow??? Australia's Volunteering Statistics

Last Friday,  I was corrected for a possible inaccurate perception I had of Australian Baby Boomer volunteering patterns when I suggested that  "As older volunteers disengage from volunteering, for health reasons, we will need to replace those people somehow. I do not see them being replaced by Baby Boomers or Gen X.

My attention was drawn to the General Social Survey that in 2010, 46.1 per cent of Baby Boomers volunteered and this represented an increase on four years ago- a significant increase.

Further, the survey showed that  6.1 million Australians aged 18 years and over participated in voluntary work in Australia.  A volunteering participation rate of 36%, up from 34% in 2006.  Amongst women the rate is 38% and amongst men it is 34%. Wow, this means 1 in 3 Australians are volunteering.

The data further says that Parents in couple relationships with dependent children aged between 5 and 17 years have the highest volunteering participation rate, at 55%.

I was perplexed by these figures. They do not bear out what I am hearing anecdotally. Managers across the country report declining volunteer rates. I do not see 55 per cent of the parents in my friendship circles out there volunteering. The figures are also different to the US figures which show quite different trends so I did some digging.

The key is what people are being reported on. A volunteer "is someone who willingly gave unpaid help, in the form of time, service or skills, to or through an organisation or group." No argument there. The reference period was the 12 months prior to the survey. In other words, any volunteer work done in the 12 months was included. In other words, if I volunteered once for half an hour or I volunteered every week for six hours, I was counted as a volunteer.  So for parents, 55 per cent of them did some sort of volunteer work in the past twelve months. It may have been coaching sport every week or cutting oranges once.

Table 10 of the 2010 data gave me what I am looking for. Of volunteers one third volunteered every week. In other words, 12.6 per cent of the Australian population volunteered weekly, just over one in ten people. A further 4.1 per cent of Australians (11.3 per cent of volunteers) volunteered at least every two weeks. So in other words,  16.7 per cent of Australians or 46.3 per cent of volunteers are regular volunteers. Is this glass half empty or half full? Interestingly, the 2006 Census which measured unpaid work for the first time determined that the proportion of the Australian population who performed voluntary work was 17.9%. Suddenly the census figure makes sense.

In the 2010 data, another 5.8 per cent of Aussies were identified as volunteering monthly.
A quarter of volunteers (almost one in ten Australians) "only" help several times a year. So they may run a sausage sizzle at the school four times a year or help kids practice reading a few times through the year or turn up to two planning meetings and a fundraising event.
And almost five per cent of Australians (almost 14 per cent of all volunteers) are the country's once a year volunteers.


% of vols % of popl
At least once a week 35.0 12.6
At least once a fortnight 11.3 4.1
At least once a month 16.0 5.8
Several times a year 24.1 8.7
Less regularly 13.6 4.9
Total 100.0 36.0


For our senior volunteers (over 65), about 40 per cent of them volunteer weekly and approximately 14 per cent fortnightly (every two weeks). In other words about 54 per cent of them volunteer often, higher than the overall average. For Baby Boomers, they were bang on the overall average. What was very significant for me was that 40 per cent of 55 to 64 year olds volunteered either several times a year or less regularly. This compares to 36 per cent of 45 to 54 year olds. In other words, the older Baby Boomers are volunteering less time than the Australian average. This is what we have been hearing anecdotally across the country.

I suggest we are seeing a continuation of the results in the 2006 survey where it was noted that: "While the total annual hours contributed by volunteers increased between 1995 and 2006, the amount of time each volunteer gave decreased."

The other significant thing is that Baby Boomers are volunteering for sport organisations at double the rate of senior volunteers. In fact almost 40 per cent of all Baby Boomer volunteering is in sport. Their involvement in welfare, health and religious organisations is way, way lower. This is the same for Gen X. Baby Boomer involvement in Business and Professional volunteering is, however, much higher than any other generational cohort and way higher than it is for the older generation.

I suggest we are seeing in the statistics the structural change I talked about last week. If I had the data cubes from 2006, then I could see the changes between the two periods. I also want to see hours volunteered by age group but as yet that data does not seem to be available for 2010.

So in summary:
  • More Australians are volunteering - for fewer hours
  • One fifth of Australians volunteer weekly or fortnightly
  • More Baby Boomers are volunteering but almost half of all Baby Boomers are volunteering less than a few times a year
  • More Baby Boomers are volunteering for business and professional roles (and more may want to!) and for sport
  • In terms of replacing older volunteers with Baby Boomers, my concerns from last week remain. We need to restructure how we deliver services that utilise volunteers and make some hard decisions as to how we do that.

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Thursday, May 24, 2012

A favour please

I have entered the Qatar Airways Reflections contest with five photos and need your vote to help me win. You will have to register with Qatar but you can do that using your Facebook id. I would really appreciate it. Thank you
Here are four of my five entries along with link to vote for that photo.

Mont Saint-Michel 
Rising out of the sea, one kilometre off the north-western coast of France, Saint-Michel has been a strategic point in Normandy and a monastery since the 8th century AD.
The place has an almost magical feel heightened by the tidal movements which mean at times you can walk around the island.
The island is home to 41 people and the 3 000 000 tourists who visit annually.




2. Samoa

After a crazy year, I travelled to Samoa . This independent Pacific Island nation has some of beautiful beaches, in the world alongside which stand picturesque villages. The beach and water are a focal point of their culture along with family and faith. Samoans have a long history of resistance to outside interference and have been reluctant to open themselves to outside tourism to protect this culture. I was happy to join the locals on their beach.






Wave Rock, Western Australia

14 metres high, and 110m long, the face of Wave Rock appears frozen in time. Frozen for 2700 million years.

The Rock's shape is formed by gradual erosion of the softer rock beneath the upper edge, over many centuries and its colours of the Wave are caused by the rain washing iron hydroxide down the face, forming vertical stripes of grey, red and yellow.



Milford Track

On Day three of New Zealand's Milford Track, we faced the toughest day.
We started early morning at our hut which is approximately 500 metres above sea level.
Soon we started our tough climb -which took over two hours to arrive at this point: Mackinnon Pass at 1069 metres above sea level. The combination of the exhilaration at having made it with the scenery and clouds made this place unforgettable.

Going down meant dropping back down to 100 metres over 6 hours and 8 km.


Wednesday, May 23, 2012

An overcomer


Like many others, I have been blown away by the story of Song-bong Choi, a 22 year old manual worker from South Korea. The guy has an amazingly tragic story. Just when you think its bad, it gets worse.

Despite his background, Song-Bong has worked hard to support himself, from the age of three and learnt to sing. Appearing on Korea's Got Talent, he blew away the judges with both his story and his song. I was warned when I saw this clip to have tissues. Choi's voice  confounds and astounds-you really really never know what gifts and talents those around you have.

Watch the video of 22-year-old Choi's performance below - and be touched.









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Tuesday, May 22, 2012

Facebook to start charging after share debut

Saw this on a friend's Facebook Page:

FACEBOOK JUST RELEASED THEIR PRICE GRID FOR MEMBERSHIP. $9.99 PER MONTH FOR GOLD MEMBER SERVICES, $6.99 PER MONTH FOR SILVER MEMBER SERVICES, $3.99 PER MONTH FOR BRONZE MEMBER SERVICES, FREE IF YOU COPY AND PASTE THIS MESSAGE BEFORE MIDNIGHT TONIGHT. WHEN YOU SIGN ON TOMORROW MORNING YOU WILL BE PROMPTED FOR PAYMENT INFO...IT IS OFFICIAL IT WAS EVEN ON THE NEWS. FACEBOOK WILL START CHARGING DUE TO THE NEW PROFILE CHANGES. IF YOU COPY THIS ON YOUR WALL YOUR ICON WILL TURN BLUE AND FACEBOOK WILL BE FREE FOR YOU. PLEASE PASS THIS MESSAGE ON IF NOT YOUR ACCOUNT WILL BE DELETED IF YOU DO NOT PAY I DONT KNOW ( HOW TRUE THIS IS BUT WHAT THE HECK DONT HURT ANYTHING SO I DID IT


Not True. Facebook makes enough money from ads. Charging would drive people from the site. This warning is a re hash of one that has been doing the rounds forever. Check out my previous blogpost on recognising spam on Facebook. Before posting stuff like this, check it out!
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Monday, May 21, 2012

A more hopeful world


Somewhere on this planet, someone has a solution to each of the world's problems.
It might be one of us.
With your help, we can build a more hopeful world.
Marianne Larne

Sunday, May 20, 2012

Blog Updates

This blog The Cowling Report has just hit our highest monthly readership ever- again. This month's readership is currently running at a 30 per cent increase on last month. It seems every time I say something controversial about Volunteering Australia, readership goes up!
eg Major Changes at Volunteering Australia  LOL
Hopefully with the changes, the Board are finally making, I can find something or someone else to highlight!?

Sadly, comments do not. I am making an assumption that if you read my blog and do not comment, you agree! What am I asking, is please, please comment more. I love to see them.

I also wanted to mention I also write  a travel blog: Wild about Travel. Love you to read the posts there! I get quite a few comments in that Forum. I managed to upset a lot of readers last month by seeming to be ageist in a blog post about American Airlines!

Thank you for reading with me. Have a great week!

Friday, May 18, 2012

Paying the Cost of Volunteering

I have been mulling over my post from yesterday. Today, I am trying to look at the implications financially and practically of demographic change in volunteering.

At a presentation I did for my local area on Tuesday, I calculated that to pay for the equivalent of what volunteers do in my local area would be 90 million dollars per annum. The Total revenue from rates (land taxes) for 2010-11 for my shire was expected to raise 104 million dollars. In other words, if we had to replace all of the volunteer efforts with paid staff, our land taxes would need to almost double to pay for it.

It is very unlikely, that we would lose 100 per cent of our volunteering but demographic shifts suggest to me that we may see significant losses in some key areas. Older volunteers contribute a very high number of hours of service. As older volunteers diengage from volunteering, for health reasons, we will need to replace those people somehow. I do not see them being replaced by Baby Boomers or Gen X. Lets say, as a result of demographic shifts, we lose 20 per cent of our overall volunteer hours. To replace these hours with paid staff would requires the community to find funding of 18 million dollars.

There are six ways the community could manage this:


1. Some services could close


We are seeing that possibility with Rotary Clubs, Country Womens Associations and Citizen Advice Bureaus which are predominately staffed by older volunteers. It would mean we lose tree planting, advocacy for the disadvantaged, the building of park equipment or equipment purchasing for local Hospitals. Whatever the cuts, key infrastructure would be missing. The difficulty is that with an aging population we are going to need more of some services.

2. We could charge people fees or greater fees for community services

To engage paid staff in some roles currently done by volunteers will cost. So for example the cost of getting a Meal through Meals on Wheels would rise, the cost of admission to museums, people would pay more to park at the beach, or pay a higher fire levy.

3. Charities could fundraise more

Again, to pay for labour to replace volunteer input would require money. So we as citizens would need to donate more. Lets say every citizen man, woman and child in my area (150 000 people) gave $120 per year more- ten dollars per month. This is money not for new services or to help more people but simply to preserve what we already have that is being provided by volunteers. This would raise the eighteen million dollars.

4. We could restructure how we engage volunteers 

We know that we will have lots of very skilled Baby Boomers in the community. They may not want to work behind the counter of a Charity shop every week for the next year. They may however be interested in a program that gives them four weeks behind the counter, four weeks working in the office and four weeks distributing the aid raised by the shop. Then starting the cycle again. Or we may get a group of ex marketing managers together and have them develop the marketing campaign for the charity currently done  by a paid person. Those funds could be then released to employ people to do the more "basic work" which may not be as appealing to tomorrow's volunteers.


5. Get more people to volunteer for a day


There are many organisations encouraging one day of service.  For example working on meals on wheels once a year or planting trees once in a year or serving in a charity shop once in a year. Yes, there are some training and safety issues we need to consider when we do this. To replace 18 million dollars worth of volunteer labour, would require 100 000 people to give one day per year. In other words, almost every resident of my area would need to give that day.




6. Try and Engage New Volunteers


We could develop creative ways to engage some of the the 60 per cent of people who do not volunteer at all.


7. Put our Taxes up

To use our taxes to pay for the volunteers who would not be able to any more, would require a 17.3 per cent increase. My land tax would go up by about  by around $136 per annum. This rise would not be for new services but simply to fund the gap caused by a loss of volunteer power in key roles during key hours.

Clearly to cope with the changing demographic we could do a combination of things.
The actual mix of options chosen will impact things, If we decide not to replace volunteers with paid staff funded by tax or fund-raising, we will lose more services. No new playgrounds or hospital equipment would have a negative impact on our community.
If we decide we cannot lose any services, then we may have to fund more through taxes. 
If we put energy into options 4 and 5 (which would require an investment in people to do volunteer engagement - lets say $250 000 per annum for this), we may find we don't need to lose any services and only need to raise taxes by .2% (to pay for good volunteer engagement). 

Whatever we decide to do, we need to start to make changes now.

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Thursday, May 17, 2012

Nat Vol Week: Value of Volunteering


I can be a cynic sometimes about so many things but I think the various National Volunteer Weeks around the world, are a good thing. This week its the turn of Australia and Ireland to have their National Volunteer Weeks.

For me, this week, here are four things that we need to celebrate about volunteering :

1. the economic value of volunteering- how much we are able to do without funding for it-in the case of the Mornington Peninsula region where I live, the cost of replacing our volunteer labour with paid staff would be $90 million per annum.....a lot of money for 150 000 residents;
2. the services provided by volunteers-the fact that youngsters can learn to kick a ball, my house will be saved from being burnt down, meals and meal vouchers are handed out, festivals, concerts and markets organised is because of amazing volunteer input-life woiuld be veyr different without this
3. the fact volunteering builds Social Capital - this is a little amorphous as it concerns the bonds and networks that help build a better society. Robert Putnam noted that just as we need financial capital so too do we need social capital. How does your volunteer engagement create social capital
4. the personal impact on volunteers..we know volunteering changes lives- do you tell the world?

How do we explain these four benefits of volunteering in a way that makes sense to people so that we can see more support for the tradition of volunteering.

Wednesday, May 16, 2012

Wednesday World Changers: Politics and Volunteering

Am feeling quite exhausted today. Only half way through Volunteer Week here in Australia - three presentations in three different parts of the country! I have been interested to see the political reaction to volunteering across the country.


The Minister for Mental Health and Ageing and Minister for Social Inclusion, The Hon Mark Butler MP, has recorded a speech for Volunteer week- which is super. Thank you Mr Butler!  I would have liked him to sound less like he is reading a prepared speech, though! Seeing him talk about his own volunteering would be good. It is also interesting that Australian stats on volunteering dollar value come from six years ago!

It would also have been good to have had a collage of politicians celebrating volunteering. For a 14billion dollar "industry", it does not seem high on the political agenda. If volunteering was being taken seriously, then we would have politicians all over the country pouring over projects and scrambling for press conferences and making parliamentary statements.

One who "gets" volunteering is  Ms Quentin Bryce, The Governor-General of Australia who was photographed yesterday, visiting the St Vincent de Paul Society Victoria Fitzroy soup van in Melbourne, Australia for National Volunteers Week.

It was interesting having my Mayor: Councillor Frank Martin (Mornington Peninsula Shire Mayor for 2012) at my session yesterday in Mornington, Victoria. He told me he really liked what I was doing with the Presentation. (Phew!) He, himself is a Rotarian. My local councillor Cr Antonella Celi was also present. I was bemused that we met last year in Volunteer week and not seen each other since! The life of someone who travels too much!  She spent a large chunk of her day with us listening and taking note of what was said. I enjoyed sparring with another councillor Cr Leigh Eustace during the day! He likes to keep abreast of what volunteers are doing. There were other local councillors present too but neither my Federal or State representatives.


Political support for volunteering is important. Firstly, so many community services are delivered by volunteers. Their life would be made harder trying to patch up this missing infrastructure not to menton having to ask for more taxes to pay for things that are provided by volunteers.

Secondly, volunteers are their voters. A politician who shows concern, interest and support for the 30 to 40 per cent of people in their community who volunteer are saying see these voters as important.

Thirdly, we need politicians to model support for volunteering so that more will be encouraged to volunteer too. We may mock politicians sometimes but the reality is we do listen to their words and observe their actions.
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Tuesday, May 15, 2012

Tuesday Tech: Using Wikis

This is a brilliant description of what Wikis are and how to use them in teaching. The lecturer is a friend of mine from Uni days Richard Buckland. I have not seen Richard for 26 years but he is still his brilliant self! Very entertaining with very cool content.  It has got me thinking how to use them in People First training. What are your thoughts?



Wednesday, May 9, 2012

World Changer: Wild Thing Creator no more

Cover of "Where the Wild Things Are"
Maurice Bernard Sendak: June 10, 1928 – May 8, 2012. His death in hospital at the age of 83 was the result of a recent stroke. His partner of a half-century, Psychartist Eugene Glynn died five years ago in 2007.

Born of humble background in Brooklyn, New York to Jewish immigrant parents , Maurice has health problems from an early age which fostered his love of books. He decided to become an illustrator at 12 years of age after seeing the Disney film Fantasia.

In 1964, the year I was born, the American Library Association awarded Mr. Maurice Sendak the Caldecott Medal (a top medal in the lterary world) for “Where the Wild Things Are.” This marked the turning point in his career. This was one of my favourite children's books ever.

He followed with with such works as:
  • Higglety Pigglety Pop!, Or: There Must Be More to Life (1967) featured heavily in my primary (grade) school reading list
  • In the Night Kitchen (1970) which fascinated us kids with the fact that a kids book character was nude
  • Outside Over There (1981) - a rather dark and creepy story about a girl who resents her sister. The same sister is kidnapped. 
Mr. Sendak’s other awards included:
  •  the Hans Christian Andersen Award for Illustration
  • the Laura Ingalls Wilder Award 
  • National Medal of the Arts, presented by President Bill Clinton (1996). 
  •  New York Times best illustrated books of the year no less than twenty-two times
A posthumous picture book, “My Brother’s Book” — a poem written and illustrated by Mr. Sendak and inspired by his love for his late brother, Jack — is scheduled to be published next February.

And he sailed off through night and day
and in and out of weeks
and almost over a year
to where the wild things are.


Vale Mr Sendak- and thank you for being a World Changer.


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Monday, May 7, 2012