Monday Motivation: Pomegranates

My sister  is looking for Pomegranates. If you live in Adelaide and have a pomegranate tree or access to such a tree or know someone who has a Pomegranate tree, can, you please drop me a line?

Today's Monday Motivation is therefore a Pomegranate  story from Kerry Spackman is found at http://www.best-motivation-articles.com/articles/2010/4/3/pomegranates.html

Pomegranates

SATURDAY, APRIL 3, 2010 AT 11:22PM

Though many things are “correct”, they might also need time to be absorbed. Time needs to pass before they can be of value or can work. Sometimes the timing also has to be right. Remember this as you read through the below motivation article. This is a story I have heard from Kerry Spackman, consultant who specializes in performance optimization.

Many years ago there was a young man apprenticed to a wise, old doctor. After watching his master heal many people he became relentless to begin seeing his own patients. So one day he said to his master “Master, I have watched you for many years and now I am ready to heal my own patients.”

The master replied “My son, you have learned much but still you are not yet ready to treat your own patients.” But the young doctor persisted and badgered his master. Finally the master relented “Very well my son. Standing outside the tent is a patient who has a liver problem. The cure for this man is pomegranates. You may see him.”

The young doctor was very excited and ushered his first patient in. He quickly looked his patient over and proudly proclaimed “You have a liver disease. What you need is pomegranates.” On hearing this, the patient threw up his arms and stormed out of the tent shouting “Pomegranates my ass! You’re a useless doctor.” Understandably the young doctor was shaken and upset. He turned to his companion “Master, master, you told me he had a liver disease and he needed pomegranates. What went wrong?”

The master replied “As fate would have it, there is another patient outside the tent and he too has a liver problem. Please show him in and learn.”

The second patient came in and the old master examined him thoroughly before sitting down quietly in deep thought. Two or three minutes passed and still the master had said nothing. Finally he looked up and said “I have examined you and it is clear you have a liver disease.” He paused for some time in deep thought. “What you need is something fleshy…not too sweet…” He looked into the patient’s eyes and said “Ah…what you need is pomegranates.”

The patient stood up, hugged the master and thanked him profusely before leaving with a happy smile on his face.

The young doctor was now even more perplexed than ever.

“Master, I don’t understand. Both patients had a liver disease and I too prescribed pomegranates.”

The master replied “My son, that is where you’re mistaken. What they needed was pomegranates…and time.”

Volunteering for tangible rewards

Volunteer Center/Centre
Needing access to a Council House in Barnet, UK?

Speed up the process! Volunteer

Rob Jackson notes that a  Borough (local) Council plans to fast-track people into council housing if they volunteer (Reference: pages 26 & 27 of http://bit.ly/mHajaV.)


What do you think?

Highlighting heroes

What was I doing in this photograph? Doing my best Mr Bean impression during a speech to launch Volunteer Marlborough's New Book: Every Minute Counts. Marlborough, located at the North of  New Zealand's South Island is where the world's best Sauvignon Blanc comes from -but that another blog post!

The book highlights contributions from a diverse group of 18 volunteers in the region including:

• a female firefighter
• an ambulance driver
• a family who volunteer together
• an immigrant to New Zealand who volunteers for 10 hours a week
• a new resident who serves at PAMS (Presbyterian and Methodist Shop)
• a lawyer who provides free legal advice through a community law centre

Each story is both interesting and genuine and reminded me how many services across the globe are delivered in  At the function many of the people in the book were present so was good to actually meet and mingle.  Here I am with the Mayor of Marlborough Council who was very welcoming and supportive of the work of the volunteers in his council area (and beyond). 

One Orange County

I really like the re branding that the Volunteer Centre Orange County, USA have done. They are now: One OC.

Its very clever.

Their tagline: Accelerating NonProfit Success. How cool is that?

Their goal: With volunteer, training, consulting and business services, we help Orange County’s nonprofits become as effective and efficient as they are passionate about their missions.

Good luck guys

I felt safe

I facilitated a workshop on Tuesday for Volunteering Canterbury in Christchurch, New Zealand.

The workshop was held at St Mark's Avonhead, Presbyterian Church Community Centre.  Nice facility.

The building has come through all the quakes unscathed.

On my evaluation sheet, we aks a question: What did you feel about the venue and the location?

There were some complaints it was cold (it was a wintery Christchurch day) but overwhelmingly people wrote something I have never seen on an evaluation form before:

It was safe


This is a very telling commentary on how the citizens of Christchurch feel after 3(some would say 4 and some 5) major quakes and 14 000 tremors since September, 2010.
Thoughts are with you guys.


(the workshop went well... 40% of the participants rated it 10 out of 10 30% gave a 9 out of ten 20% 8 out of ten and a got  10% 7 out of ten). Thank you to Ruth, Jan and the team at Vol Can for facilitating it.

Sobering Christchurch Realities

First time in Christchurch since the September earthquake (which was followed by Boxing Day, February and now June quakes).

Landing in Christchurch, things at the airport looked normal. Driving in, the first signs were in fact signs..many street signs and bus stop signs are now leaning over. Every now and then a fence is down, a window shattered.

Getting closer to downtown, the destruction intensifies. Entire shops and houses are gone. Instead empty sections or piles of rubble sit there in their place. In some suburbs entire streets are wiped out. 12 000 homes are gone.

Every hotel I have ever stayed at in Christchurch is closed or destroyed:

• Hotel Grand Chancellor- the lean on the 26 story building is extraordinary
• Hotel off the Square - has been closed since February as its right in the centre of the off limits Red Zone. While closed the hotel was ransacked systematically 
• I saw the  Latimer Hotel and Conference Centre which has had extensive damage
• The Crowne Plaza which was designed to be earthquake proof has had some damage but is expected to reopen in 2012
• Terrace on the Park  is on a lean and there are shipping containers stacked against it to stop them collapsing into the street. Whats weird is that there are apartment doors and windows open
  -clearly people had them open on the day of the quake and no ones been able to go back in
  the building

The Christchurch Convention Centre, New Zealand's largest purpose-built convention venue where I spoke one year ago has severe structural damage and may not open again.

The Oxford Terrace Baptist Church  (right) where I spoke for the first time ever in a public forum in New Zealand is a ruin.

I went into a bottle shop to buy wine  to take to dinner at my friends' house. The first thing that struck me was the smell of alcohol. Then I noticed the alcohol soaked carpet. The shelves of the store were almost empty.  It didn't take long to realise the bottles came crashing down in Monday's earthqauke.

We walked around the cordon which hugs the heavily hit CBD area. It is eerie and quiet.  The question on many people's minds is when the city re opens fully, will people bother to come back to the city to shop and eat?

Monday Motivation 20 JUNE 2011

 "We are what we repeatedly do. Excellence, therefore, is not an act, but a habit." -

Aristotle

Greek Philosopher, Scientist and Physician, 384 BC-322 BC)

Volunteering Week

Its Volunteering Week in New Zealand. Hope it goes well everybody!
I am presenting this week in

• Christchurch Tuesday- first time I have been since the quakes
• Blenheim Wednesday- the Volunteer Centre there is a launching an exciting new Publicatiion
• Dunedin Friday
• Kapati Monday week
• Wanganui Tuesday week
• Gisborne Thursday week

Free stuff for NZ Volunteers

BP New Zealand is linking its 2011 BP Vouchers for Volunteers programme with Volunteer Awareness Week and is opening its invitation to apply for vouchers from Monday 20 June.

Applications from community organisations who meet the criteria set by BP may be made from 20 June through to 15 July.  To find out if your organisation is eligible visit www.bp.co.nz. and click on Vouchers for Volunteers 2011. 

The link for making applications will be there from Monday next 20 June.

Loving my newsletter

Photo from June People First e-News

Each month, Melody Lord my editor and I work on getting what we aim to be the most relevant and useful electronic newsletter about volunteerism and not for profits.

It features:

• Bite size articles
• handy information that people working in the sector need to know
• links relevant to the sector
• commentary from myself
• upcoming training dates

This month (the June 2011) can be found here.

I have taken our e-News for granted but have been gratified by how much positive information we get. I recently joked that I should charge $100 for it and someone reached for their Credit Card.

At this stage, not planning to charge for it. We love serving our clients and friends with the news.

Can I ask you three favours:

• please send $100--  kidding!
• please read our e-News
• please feedback to us
• please like it on Facebook and or Tweet about it and or forward it to others to read (its easy)

We would love to significantly boost our readership to another level and we need tour help to do that

Thank you

Resource citing storytelling as a way of measuring impact

Question…does anyone have a particular resource citing storytelling as a way of measuring impact?

Show me the Money

Money is very tight for most of the not for profit sector. There are a few exceptions but for most, scrambling to keep budgets together is the order of the day.

We all know that to get revenue, agencies will:

1. accept donations
2. charge memberships
3. seek government or trust grants
4. run fundraising events
5. charge fees for service
6. operate commercial ventures

Different agencies will have different mixes of income sources.


LIkewise, Conferences for the Sector are having to draw disparate sources of finance together.
For example, the National Conference on Volunteer and Service in the USA appears to try to do a combination of the fundraising I have listed above. 

Their counterpart in Australia, the National Volunteering Conference follows suit. DJ Cronin on his blog draws into question how much the Conference is charging this year. 

• To attend will cost just under $1000 for registration (before airfare and accommodation)
• To exhibit at a display booth will cost between $10,000. and $50,000.

I have made some critical comments on DJ 's blog about this but today I just want to ask some questions. I am happy for Volunteering Australia or anyone else to answer them. 

1. If only wealthier agencies can afford to attend, which audiences are missing out?
2. What steps can we take that allows the experience of these events to be shared?
3. Volunteering Australia has a stated policy of not promoting anything that is not run by a not for profit. Does this policy get overturned when large sums of money are involved? Is such a policy relevant in an era when we are trying to promote new and different models?
4. How can community agencies, social enterprises and small business models get access to display booths at such conferences?
5. How can we better support Volunteering Australia to get much needed revenue to deliver services?
6. How can Volunteering Australia  connect better with those who are critical of the costing structures rather than avoiding these discussions that may be critical?

Sad about Christchurch

Has anyone heard of such endless relentless rumbles in a city? I feel so concerned and powerless for the people of Christchurch, NZ.

Monday Motivation

"You become a champion by fighting one more round. When things are tough, you fight one more round."

- James Corbett

Disappointing Volunteer Centre Volunteer Engagement

I recently did a training with a group of volunteer centres and I asked how many of them utilise volunteers in their own operations.

The majority of them did not. And these centres were not alone. It happens a lot.


The reasons these guys had for not engaging volunteers in their own work were jaw dropping when you consider these were Volunteer Centres:

“the roles are too complex”

“we don't have time to train volunteers”

“we know we should have volunteers”

“we have one volunteer"
"we have found volunteers to be unreliable"

These are the very reasons community agencies use to argue why volunteers are not appropriate in their settings. The very agencies that volunteer centres are trying to encourage volunteering in. Volunteer centres refer members of the community to volunteer in agencies -but not their own operations? They offer training in how to engage volunteers but cannot do it themselves. 

What sort of example are these centres setting if they cannot involve volunteers in their own operations? A CEO of one centre said to me: "we have a volunteer who works four days a week. Yet we say to agencies that volunteers must not work for them for more than two days a week. Its a bit naughty isnt it?" Naughty?

I know most volunteer centres are struggling to fulfil their mandates. Involving and engaging volunteers in their work may allow them to do more toward succeeding. Engaging more volunteers who can achieve more for the Centre will also set a good example.

The very institutions charged with promoting volunteerism should be the ones who engage volunteers first.


What do you think?

Alaska Bound

I am in Anchorage July and would love to do a day of training while I am there. Anyone from Alaska know anybody up there who may be interested?

Sabotage

I started my Wednesday morning National Conference for Volunteering and Service) session with pressure. Cindy from Atlanta brought a friend to the workshop today and told me that I had to be good because her reputation was on the line! What about mine?!

The topic was one of my favourites: How Volunteer Managers Sabotage their Programs. It has been updated slightly recently. The session is quite different to how I first ran it but still as relevant- and as helpful to people.

We had 180- handout packets for the 165 registered. We ran out and had six people still wanting them. (I think we must have had almost 200 actual attendees). Running a workshop in the cozy room was interesting...group work was tricky as the groups tried to squeeze themselves around the room. People were very patient and contributed very well to create an amazing learning atmosphere.

Thanks everyone.

Men in Volunteer Management

Across the world, whenever there is a conference, workshop or meeting about volunteering, there are usually about 90% women and 10% men.  Sometimes it is 100% women. Except if it is an emergency services meeting or sports.
Why?

Gwen is doing some research to find out why? She is pictured here interviewing me at the National Conference on Volunteering and Service.

What are your theories?

NCVS On Generation Service Project

100 kids from New Orleans helped create seed packages to start community gardens in Birmingham, Al devastated by disasters today. I was so impressed with the leaders from the on-generation advisory committee...astounding.

Volunteer Management Toolkit

A brand new workshop is always a learning curve. The Volunteer Management Toolkit was being presented by me for the second time.

I knew I was distracted by it when I left my Credit card and flash drive in the Kinkos store as I printed off stuff for my workshop. They were there two hours later when I returned. Phew!

Thank you to the 185 people who squeezed into a room for the North American debut of this workshop- please let me know what you think? 

In the past we have had a room monitor who helps with tasks like this. Not sure if they are not doing that this year or I didnt get one. It meant I was more frenetic than normal!

I welcomed people and ran around giving out  groovy coloured sticky notes pieces of paper.
based on the length of time in community engagement/volunteer management:

• Green -under 1 year
• Blue 1-5 years
• Pink 6-9 years 
• Purple over 10 years

Interestingly, we had lots of green and pink but not as many blues and purples in the room.

We talked about the key tools you need. The piece of coloured paper was used for a couple of interactive exercises.

I was fascinated at how many people have much work to do on their very first tool (message me for what that tool is). A lot of work. Good luck guys. Am happy to come and help your agency work through things like:

• Knowing where you are going with your community engagement strategies
• Identifying and meeting meet agency goals (strategic & operational) 
•  managing change
• Knowing needed skill sets of agency

We engaged people in lots of adult education opportunities with people mixing into pairs, triplets groups and mega groups. 

In the end we identified THE tools for a volunteer program by voting. The information re these tools will be typed up soon. 

Thanks for everyone who came up and gave me feedback on the session. There is not a formal evaluation of every session at NCVS this year. Some workshops are being audited - mine was not one of them. Sorry, I dont like that. How do you keep quality control at this learning event and how do I learn as a presenter? Especially as this was my second time presenting this session.

Only two people tweeted using the session hashtag #voltools Why does NCVS insist in hashtags on every session..does anyone use them????????


Next workshop tomorrow morning at 830am: How to Sabotage Your Volunteer Program.

Looking for?

comments please!
If you have read The Cowling Report, feel free to leave even just a one or two word comment. Keeps me connected!
Interestingly, I am being impatient. The total number of comments goes up very month-- but I am wanting more!
Thank you

NCVS Conference Opening

I have been in New Orleans for three days and today was the National Conference on Volunteering and Service opening. Having been involved intensively with the pre conference Symposium for Advanced Volunteer Engagement, I already feel well and truly in conference mode!

I must admit I really enjoyed the opening.

The opening was held in a mostly darkened room which meant seeing other people or taking photos was not easy.  There were four large screens which projected movies and elements from the stage. We started with some terrific music and we kept coming back to terrific music. Well done on this. I tweeted at one point that I felt like dancing. Other people remained still- not sure if shy or overawed at being in a darkened room with 3000 people. Applause however was loud throughout and at times standing ovations.

The theme: Champions of Service.

I thought the music was great and there were some terrific stories about volunteerism in New Orleans.  My favourite was about the musicians neighbourhood in New Orleans planned by Harry Connick jr and Branford Marsallis is on track for 70 houses in an area ruined by Hurricane Katrina. These houses are built largely  by volunteers. I saw the project last time I was in New Orleans and was impressed. I have to be honest, I had never heard of Branford Marsallis (I am  not a huge jazz music follower) but I loved, loved, loved his audio visual presentation. The project is astounding.

I liked what the Mayor of New Orleans Mitch Landrieu had to say along the lines of "give more, get more". He was short to the point and full of the right energy! Thanks mayor.

Also interesting for me was the question Chad Pregracke posed: -Why do we  know all about the lives of  celebrities but not these phenomenal amazing service projects". How nice would it be for Who magazine to feature some of our unsung volunteer heros!!! People loved him and his example of cleaning up the rivers of the USA!

My first criticism of the opening session was that while there were some heart warming and fun stories of volunteering, there were too many for me. The audience lives those stories. We dont need to be told volunteering is wonderful again and again. We know it and believe it already. See my concluding comments below.

The weirdest part of the opening was that Michelle Nunn and Robert Velasco, II,  Acting CEO of the Corporation for National and Community Service whilst on stage together were placed at two podiums  at some distance from each other. It kind of felt like there was some sort of gap between them.

Of course what is weirder is that no one can get the to the question on everyone's lips: why did Patrick Covington, the CEO of the Corporation for National and Community Service step down from the role after 16 months on May 27? At that time, he said he was  taking an “opportunity in the nonprofit community” without saying where his next gig would be. The resignation came after such a short time in the role, in the midst of turmoil over CNCS's budget and a week before their joint National Conference with Points of Light. Strange timing. For everyone who keeps asking me: I dont know why he has gone but its very odd. There is not even a press release about it from CNCS. Anyone able to illuminate?

Michelle shared a nice story about a little girl Riley Hebberd who saw that the kids in African refugee camps didnt have toys. She gave her own toys to them, persuaded her school friends and has now started a foundation that sends toys to Africa. This is proof that young kids "get volunteering". I am sorry, in the back of mind came the nagging question: "do the kids want/like the toys they get?" and "how can we get the kids out of refugee camps instead of sending toys".  I dont like being cynical but having lived in Africa and having worked with some well intentioned  but inappropriate donations, I wonder. Then the other part of me said "does it matter?". Surely some good can be blessed in some way?

That was a good lead in to the presentation by the founder of Kaboom  Darell Hammond who builds children's playgrounds.

The Target gift was very much appreciated and it was nice to chat to some of them! They looked amazing in their bright red t shirts saying "thank you for your service". Great touch. I think I want to give mine to Riley Hebberd's toy program.

Theres always a lot of politics at the NCVS opening (this was my tenth). Robert Rosenthal of Volunteer Match (picture right) noted, however, in a Tweet that "90 mins in, I think I can count Obama references at #NCVS opening session on one... finger?".

As is usual with the NCVS Conference opening.....tooo long with too many talking heads...I d cut a few out (but who of course?)  One person said to me that they counted 20 speakers in the two hour session. One of the segments included a 25 minute chat between "political consultants" James Carville and Mary Matalin. There were some gems in their discussion but it felt way too long for an opening session. Post podcasts on line and we can check them out.

The whole show ended with Roots of Music playing again.

Overall rating for the NCVS Opening Session: 8.5 out of 10.

What did you think? Comments welcome below:-

Volunteer Management Skills

Sue Hine who writes the blog Management 4 Volunteers says: "Your excellent blogs of May 24 and June 6 have reminded me of the cartoon drawn up at the first Aus Retreat for Advanced Management, Canberra 2005 (see below).  Worth resurrecting I think"

Sue, you are right. Here is a volunteer manager top to toe:

• Close to sainthood
• visionary
• Big ears = good listener
• Ability to sniff out new opportunity
• Passion
• Hidden talents
• Conflict Resolution
• Dynamic
• Fast Action

Thanks Sue!

Savor the Experience

The other conference being run at the same time as the US National Conference on Volunteering and Service in the NOLA Convention Centre is the Wound, Ostomy and Continence Nurses Society.

The theme of that Conference is "Savor the Experience".

I beg your pardon?

One can only assume that they mean New Orleans and its "flavors, the music, festivities" not the experience of wounds, ostomies and incontinence???

Monday Motivation 6 June 2011

You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives.

Clay P. Bedford

Meeting People @ NCVS

One of the features of the National Conference on Volunteering and Service is meeting people from all over the USA. Here are some of my meetings:



Delores Morton is the Vice President, HandsOn University and provides the strategic direction and vision for the National Conference on Volunteering and Service and for management of the organization's training programs. Well done on the 2011 Conference! And look she is still smiling at the end of it all!!

 The National Parks Volunteers in Parks Network were present at the Conference led by the amazing Joy Pietschmann.


There are between 390 and 400 National Parks in the USA (how many have you visited? Volunteers serve by answering visitor questions, presenting living history demonstrations in period costume, Building painting  and making cabinets and giving guided nature walks and evening campfire programs.

Hostelling International USA had five representatives from across the country. I showed them my Youth Hostel membership card and they invited me to hang out with them for lunch. Three of the group came to my workshops: Sabotage and Tools (and said affirming things). We had lunch at Mothers in New Orleans. In a single year, Mother's is a NOLA institution. Closed for a very short time because of Katrina, Mothers has served the city since 1938 and serves up every year:
175,000 pounds (75 000 kg) of ham and roast beef,
quarter of a million "biscuits" (Aussies think savoury scones), 150,000 loaves of French bread and a tonne of hot pepper sauce.


The first U.S. youth hostel opened in Northfield, Massachusetts in 1934. Today 60 hostels provide accommodation to locals and visitors. 

Was great to see Lisa Crittenden Hardwick again. Lisa is Marketing and Sales at Industries for the Blind. Prior to that she was the Director of this National Conference for the Corporation for National and Community Service. 

Mike Sheridan with one of his team from Eastern University...I think its Charlene,...sorry, do please correct me! This is where one of my heroes Tony Campolo teaches. Mike is married to an Australian! He is with the School of Leadership and Development and he was telling me they feature a series of non profit focussed courses including a Master of Science in Nonprofit Management

These guys are with the National Center for Appropriate Technology. The Center provides  access to appropriate technologies including house Weatherizing, training farmers, monitoring energy use and demonstrating renewable energy technology.


Todd Hunkler is based on Montana and Jordan Goldsmith on the right is with  Pennsylvania Energy Corps.  Todd got his passion after studying in Australia. While there he learnt to enjoy watching Australian football!

Tracey Leigh Seabolt is with Learn and Serve America. Their work got over one million students involved in service-learning. Learning which built knowledge  confidence, self esteem and allowed people to stay at school. 


Learning which is threatened by 100% cuts to the Learn and Serve America budget. Their budget? 40 million US dollars. I noted this is about the cost of two missiles. 


Tracey wants to visit Australia one day.

Brendon L. A. Barclay is the Executive Director at Sustaining Urban Villages in Atlanta, Georgia. Pictured here with his wife and youngest son, he is due to receive an award at the Conference for his work. Here is a video of the agency building an outdoor classroom in Georgia. 

 

Fred Lugo is President of the National Senior Corps Association (NSCA) Board of Directors and Executive Director of Coming of Age Austin Metro! 


































Katie Reeves also works with  Coming of Age Austin Metro! Pictured here with Martin (Marty) Molloy)  at my workshop this morning.  Marty is from Greater Philadelphia Cares

 Sarah Christian and Jennifer Bennett from Volunteer Match. This agency (one of my favourites) provides online services to match volunteers and agencies committed to civic engagement.  78,000 nonprofit organisations are connected to millions of volunteers:-  5,436,839 Referrals Since 1998 (see this live map for current activity).

Joan and I had an interesting conversation at Kinkos when I went back to collect my lost card and jumpdrive (see this post for that story!). Joan works with Mayflower RSVP in Plymouth, MA. We have met a few times over the years (this is my tenth NCVS!)

Davida Gatlin from Generation On  who exist "To inspire, equip, and mobilize youth to take action that changes the world and themselves through service" We talked about engaging different generations in service before my workshop on that topic.


Davida is organizing a service project here in New Orleans for local 13 yo 16 year olds Tuesday

Matt Lyttle, Emergency Response Program Manager from Volunteer Fairfax. Like myself, Matt volunteered in Central America: he in Nicaragua and myself in El Salvador.

Natalie Smith, Manager of Business Training Services, Points of Light Institute and Wayne Svoboda from Volunteer Partners in Lincoln, Nebraska. Volunteer Partners have an amazing mentoring/support for non profits program involving triplets.

Daphne Ferris Mayer Keys (left) from Campus Crusade for Christ International and Cindy Battles (right) from Operation Mobilization

Tony Goodrow and Anne Wiseman from Volunteer Squared.















The faculty and team of the Symposium for Advanced Volunteer Engagement.. what a great group (left to right):

• Lori Jean Mantooth, Points of Light Institute
• Sue Carter Kahl, Commissioner at California Volunteers 
• Erin Barnhart, Effective Altruism
• Martin J Cowling (me!)
• Jill Friedman Fixler,  JFFixler Group 
• Sarah Jane Rehnborg,  The RGK Center 
• Betty Stallings, Building Better Skills
• Katie Campbell, The Council for Certification in Volunteer Administration